Fondo Returns & Exchanges
We're very happy for you to try on our products to see if they fit, but for hygiene reasons please wear your own underwear underneath the garment when trying it on.
If your purchase is the wrong size or fit, Fondo will happily offer customers an exchange or refund provided the product is returned to us in 'as new' condition. 'As new' means that the item has not been worn, is not damaged and is in its original packaging with all labels and tags attached.
We will process a refund within 72 hours after receiving your items and/or send you your exchanged item within 7 working days. Refunds will be processed to the credit card used for the original transaction.
Do I have to cover shipping Costs for Returns & Exchanges?
Yes. Fondo does not cover the cost of return postage or insurance. We recommend using a post service with a tracking number.
Exchanges - For customers based in Australia, once we receive your returned product we will cover the cost to send the exchanged product to you. For customers based overseas there will be a charge of $25.00 to cover the cost of shipping an exchanged product.
Fondo cannot be held liable for garments that are lost or damaged in the return process.
Please contact us at email@example.com within 28 days of your purchase to let us know that you would like to return or exchange an item. If you would like to exchange an item please ensure you specify which alternative items/sizes you require and the delivery address (if different to the original delivery address).
Fondo Pty Ltd
17 Thorn Street
Red Hill QLD 4059
We recommend shipping the package through a tracked service as we cannot replace/refund items lost during return shipment.